Refund & Return Policy

Refund & Return Policy

At Pavithram Jewels, we take utmost care in delivering products of the highest quality. Every product is carefully inspected before dispatch. However, in the rare event that you face any issue, please review our refund and return terms below:


1.Eligibility for Returns & Replacements

Returns are accepted only in cases of damage or manufacturing defects.

Products are not eligible for return for reasons such as change of mind, dislike of design, size, colour, or general wear and tear.

Customized, personalized, or made-to-order products are strictly non-returnable and non-refundable.


2.Replacement Policy

If your product is damaged during transit, we will provide a replacement for the same product.

If the same product is unavailable, a refund will be issued to the original payment method.

Refunds are processed only when replacement is not possible.


3.Proof Required (Mandatory Unboxing Video)

To process any return or replacement request, customers must provide a clear and unedited unboxing video showing:

  1. The sealed package from all sides before opening
  2. The complete unboxing process
  3. The damaged or defective item clearly visible

Claims without proper unboxing video proof will not be accepted.


4.Return Process

As we currently do not offer reverse pickup services, customers are requested to arrange return shipping to our address.

The product must be returned in its original packaging along with all tags, accessories, invoices, and certificates (if applicable).

Once the returned item is received and inspected, approval or rejection of the claim will be communicated.


5.Timelines for Reporting Issues

Any damage or defect must be reported within 24 hours of delivery.

Claims raised beyond this timeframe will not be considered.

Once approved, replacement or refund processing may take 7–10 working days.


6.Shipping Costs

Customers are responsible for the cost of returning the damaged product.

Pavithram Jewels will bear the shipping cost for sending the replacement product.


7.Contact for Claims

For any concerns related to returns or refunds, please contact us:

📞 WhatsApp: +91 9363998989

📧 Email: pavithramjewels@gmail.com


Important Notes

Products damaged due to misuse, mishandling, improper storage, or normal wear and tear are not eligible for return or replacement.

Pavithram Jewels reserves the right to make the final decision regarding all refund, return, and replacement requests.